Why the Golden Rule Falls Short

Treat others the way you want to be treated sounds right, but it often misses the mark. In this Viewpoint, I explore why assuming others share your preferences can create unintended friction in leadership and communication. What works for you does not always work for someone else. This article is about shifting from assumption to understanding and why the most effective leaders take the time to learn how others need to be treated in order to perform at their best.